WARNING: This Product Contains Nicotine. Nicotine is an addictive chemical.
Shipping Information

PACT ACT Shipping Update

What happened?

On October 21, 2021, USPS discontinued their shipping service for any vape or vaping-related products, including vape juice, disposables, and hardware (kits, coils, pods, batteries, external battery chargers, and other vaping device accessories).

Why can’t you ship to me anymore? 

USPS has discontinued the shipping of vape related products, and was our primary method for shipping. Unfortunately, our other carrier options may not be able to deliver to your address at this time. We are actively working to expand our serviceable zip codes in the coming weeks and months. If we are unable to ship to you currently, please consider signing up for our newsletter for the latest on our shipping coverage updates. By signing up, as soon as shipping to your location becomes available, you will receive an email promotion.

Shipping and Delivery

What shipping options are available?

eJuice BOGO offers flat rate shipping options for your convenience. We can deliver your items via local carriers to your desired U.S. address. Some ZIP codes are, unfortunately, unavailable to deliver to at this time due to carrier restrictions. Please see our Shipping Policy for more information. 

What are the processing and delivery times?

Please allow at least 1-3 business days for processing. Once your order is processed, shipping can take 5-14 business days for delivery, depending on location.

What are the shipping charges?

We charge a flat rate of $14.00 per order on domestic shipping. $8 of that rate covers the transit of the order, while the additional $6 covers the adult signature at delivery, as required by law. All orders are shipped with the adult signature requirement. 

What if I get a damaged item or the wrong item?

Please contact our customer services team within the first 48 hours of receiving your package in case of any issues at info@ejuicebogo.com.

What are the available payment options?

eJuice BOGO accepts credit/debit cards only. No other payment options are facilitated.

Can I modify or cancel my order after it is placed?

No. Unfortunately, you cannot make any such changes once your order is processed.  All sales are final. 

If the order has left our warehouse and there was an incorrect address, or you would no longer like the order we will request the package be returned to sender.  Once we have received confirmation that the package has been marked returned to sender, we can issue a refund only for the goods not the shipping.  An additional $4 RTS fee will be applied. 

Can I change my shipping address?

You can change your shipping address in your account settings. Also, you can provide a different address at the time of check out. Once your order has been placed, you cannot modify your address.

Under what conditions can eJuice BOGO change my items?

If you order an item in 120mL, and we only have that item in stock in 60mL, then we can ship you two pieces to fulfill the total requested quantity.

 

Lost or delayed shipments
If a shipment goes 10 or more business days without carrier scans or movements, please reach out to info@ejuicebogo.com.

If a shipment has been marked RTS by the carrier for failed attempts, we can only issue a refund for the product and not the shipping.  An additional $4 RTS fee will be applied. 


Please note that shipments leave our facility and are shipped out to the carrier’s central sorting center. From there, the shipments are assigned to a final mile carrier in your area and then shipped to the final mile carrier who will make the delivery. Unfortunately, delays can occur, but if an extended delay occurs, we will work with our customers and the carrier to get them resolved.

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The products on this website are intended for adults only. By selecting YES, you certify that you are at least 21 years old and of legal smoking age.